Payment & Delivery
- Within 5 Working Days (UK MAINLAND Mon-Fri) £ Free
- Upto 2 Days (UK MAINLAND Mon-Fri) £4.95
- Next Day (UK MAINLAND Mon-Fri) £12.99
- Saturday Delivery (UK MAINLAND) £14.99
Payment & Delivery FAQs
We make every effort to ensure our transaction process is safe and that your personal information is secure. Payment can be made from the following credit or debit cards:
- Visa (Debit and Credit cards)
- PayPal (confirmed PayPal addresses only)
We request authorisation for payment as soon as you submit your card details. Payment is taken immediately.
Yes you are welcome to place and order over the phone. Please call us on 01782 366135
If you have a received an email informing you that we are awaiting payment this means your previous attempt to make payment has failed. We would require you to log in and make payment.
- Double check all details entered
- Ensure your card is registered to the billing address
- Enroll your card in an authentication scheme (Verified by Visa or MasterCard Secure) to assist with the speedy processing of your order
- If you place a high-value order we suggest you advise the bank beforehand
It can take up to 48 hours for your payment to be refunded (Not including weekends or bank holidays).
- Debit Card: No Surcharge
- Credit Card: 1.3%
- Corporate Card: 1.7%
- PayPal: 2.5%
In order to bring you the lowest prices, our profit margins are very low. Due to this, we are unable to absorb the surcharges incurred by the banks when using a credit card or PayPal.
We believe the fairest thing to do is to charge for when they are used, rather than adding it to our prices for everybody.
There are no charges on debit card transactions however.
Your PayPal payment will usually only be refunded if you have provided us with an unconfirmed address.
Although the vast majority of unconfirmed addresses are not fraudulent, PayPal offers confirmed addresses as an additional layer of fraud protection.
Confirmed addresses help guard against stolen credit cards and identity theft. In order to maintain security, we can only ship to confirmed addresses when using PayPal.
You can however ship to alternate delivery addresses when using a debit/credit card.
We process orders from Monday to Friday up until 5pm (Excluding Bank Holidays).